Sunday, 28 February 2016

Cisco SPA112 - IVR Menu - Quick Reference - Condensed




The Cisco SPA112 VoIP ATA (Analog Telephone Adapter) is primarily configured and administered by the DIY user via its web configuration utility.  However, the SPA112 does have a built-in IVR (Interactive Voice Response) system which allows quick access to some of its most commonly used and accessed settings.

Personally, I don't use the SPA112 IVR menu system very frequently.  But when I do, I find it handy to have a quick reference chart for some of the most frequently accessed menu options.


Probably the most used and needed menu item is option 110#.  This option will talk-back to you the IP Address currently assigned to your SPA112 ATA.  In order to log into the web-based Cisco Phone Adapter Configuration Utility, you need to know what the DHCP IP address is that has been assigned to the ATA by your router.

The second most frequently used menu option is probably the REBOOT command, which is accessed via option 732668#.

I expect that the third most commonly used command is likely menu option 73738#, which initiates the Factory Reset ALL command.  As the name implies, this menu option will reset all administrator and user configurable settings (typically as set by the device administrator account) to their factory default values.

Accessing the ATA IVR system is straight forward.

  1. Take the attached analog telephone off-hook.
  2. Press the star key (or, asterisk) four-times.  i.e.:  * * * *
  3. At this point, the IVR friendly voice will prompt you to "Please Enter Option, Followed By The Pound Key".  Pound key being the # symbol.
  4. Hang-up the handset (on-hook) to exit the IVR system.

For example, to listen to your IP address assigned to the SPA112, proceed as follows:

  1. Take the attached analog telephone off-hook.
  2. Press the star key (or, asterisk) four-times.  i.e.:  * * * *
  3. At the IVR voice prompt, enter the digits 110, followed by # key.
  4. The IVR will talk-back your ATA IP address assignment.
  5. Hang-up the handset (on-hook) to exit the IVR system.

That is basically it for the basic use of the IVR.  There are more advanced features and options that some advanced users may want to access.  In which case, I suggest you refer to the Cisco SPA112 Administration Guide for more detailed usage of the IVR system.

For myself, I use the web-based configuration utility for all my other administration duties.